DPDP Compliance at Clinivolve

India's Landmark Data Privacy Legislation — Clinivolve is Fully Compliant

At Clinivolve, we are dedicated to protecting personal data. Under the Digital Personal Data Protection Act, 2023 (DPDP Act), we ensure that your practice and your patients' personal data are treated with the highest standards of privacy and security.

Our platform acts as a secure technological custodian (Data Processor) on behalf of your clinic (Data Fiduciary), ensuring seamless compliance with all requirements of the DPDP Act.

How Clinivolve Ensures DPDP Compliance

Here is how our AI-powered communication platforms and Command Dashboard strictly adhere to the DPDP Act:

📥 1. Explicit Consent Management

We build clear, granular consent check-ins into the patient's WhatsApp journey. Before processing any personal data, patients receive clear information about what is collected and why, with a timestamped record of their opt-in consent saved securely.

🎯 2. Purpose Limitation

We strictly enforce purpose limitation. Any patient data collected (such as phone numbers or appointment notes) is used exclusively for the stated healthcare communication and booking services. We never use patient personal data for unauthorized commercial purposes.

🗑️ 3. Right to Erasure & Correction

Under the DPDP Act, individuals have the right to request that their data be corrected or erased. We provide automated workflows for patients to request erasure of their conversation history or personal details. Once requested, the data is permanently deleted from our active servers.

🇮🇳 4. Absolute Data Localization

The DPDP Act mandates secure localization of personal data. 100% of our servers, databases, and AI processing nodes are located physically within India (AWS/GCP Mumbai regions), ensuring absolute data sovereignty and local jurisdiction compliance.

🔔 5. Real-Time Breach Notification

We have advanced intrusion detection systems that monitor for any unauthorized access. In the highly unlikely event of a personal data breach, our system is built to notify your clinic and the relevant authorities in real time, as required by law.

👤 6. Dedicated Grievance Officer

We have a designated DPDP Compliance Officer to handle data queries and complaints.

Email: connect[at]theclinivolve.com
Operating Hours: Monday–Saturday, 9:00 AM – 7:00 PM IST

📤 7. Data Portability

We provide clinics and patients the ability to export their active records in structured, machine-readable formats (JSON, CSV, PDF) at any time.

Evolve Safely

Compliance with the DPDP Act is not just a checkbox for us; it is a core design principle of Clinivolve. By leveraging our platform, you ensure your clinic remains fully compliant with the latest legal frameworks of India.

👉 Email: connect[at]theclinivolve.com | Phone: +91 90577 24777 👈