Privacy Policy

Last updated: June 13, 2026

This privacy notice for Clinivolve & Safenest LLP (doing business as "Clinivolve," "Company," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

  • Visit our website at https://www.clinivolve.in, or any website of ours that links to this privacy notice.
  • Engage with us in other related ways, including any sales, marketing, customer support, or events.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at connect[at]theclinivolve.com.

SUMMARY OF KEY POINTS

  • What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Clinivolve and the Services, the choices you make, and the products and features you use.
  • Do we process any sensitive personal information? We do not intentionally process sensitive personal data unless explicitly provided by you for necessary service fulfillment and with your explicit consent under Indian law.
  • Do we receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other outside sources.
  • How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law.
  • In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties, such as essential service providers.
  • How do we keep your information safe? We have organizational and technical processes in place to protect your personal information. However, no electronic transmission over the internet can be guaranteed to be 100% secure.
  • What are your rights? Under applicable Indian laws, you have the right to access, correct, and request the erasure of your personal data, as well as the right to withdraw consent.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

*In Short: We collect personal information that you provide to us.*

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information we collect may include the following:

  • Names
  • Phone numbers
  • Email addresses
  • Job titles or Clinic details
  • Usernames and passwords
  • Billing addresses
  • Payment details (processed securely via our third-party payment gateways)

Information automatically collected

*In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.*

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, location, and information about how and when you use our Services. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics.

Information collected from other sources

*In Short: We may collect limited data from public databases, marketing partners, and other outside sources.*

To enhance our ability to provide relevant marketing, offers, and services to you, we may obtain information about you from other sources, such as joint marketing partners, affiliate programs, and social media platforms.

2. HOW DO WE PROCESS YOUR INFORMATION?

*In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.*

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To facilitate account creation and authentication and otherwise manage user accounts.
  • To deliver and facilitate delivery of services to the user.
  • To respond to user inquiries and offer support.
  • To send administrative information to you.
  • To fulfill and manage your orders and subscriptions.
  • To save or protect an individual's vital interest (e.g., to prevent harm).

3. WHAT LEGAL BASES DO WE RELY ON?

*In Short: We process your data in compliance with applicable Indian laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.*

We only process your personal information when we believe it is necessary and we have a valid legal reason to do so:

  • Consent: We may process your information if you have given us explicit permission to use your personal information for a specific purpose. You can withdraw your consent at any time.
  • Legitimate Business Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  • Legal Obligations: We may process your information where we believe it is necessary for compliance with Indian legal obligations, such as cooperating with a law enforcement body or regulatory agency.

4. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?

*In Short: We may share information in specific situations and with essential third parties.*

We may need to share your personal information in the following situations:

  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Service Providers: We may share data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., payment processing, data analysis, email delivery, hosting services).

5. DO WE USE COOKIES AND TRACKING TECHNOLOGIES?

*In Short: We may use cookies and other tracking technologies to collect and store your information.*

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

*In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.*

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by Indian law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

*In Short: We aim to protect your personal information through a system of organizational and technical security measures.*

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Transmission of personal information to and from our Services is at your own risk.

8. DO WE COLLECT INFORMATION FROM MINORS?

*In Short: We do not knowingly collect data from or market to children under 18 years of age.*

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data.

9. WHAT ARE YOUR PRIVACY RIGHTS?

*In Short: Under Indian law, you have specific rights regarding your personal data.*

Depending on your use of our Services, you have the following rights regarding your personal data:

  • Right to Access: You can request copies of your personal data held by us.
  • Right to Correction: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
  • Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact our Grievance Officer using the details provided below.

10. DO WE MAKE UPDATES TO THIS NOTICE?

*In Short: Yes, we will update this notice as necessary to stay compliant with relevant Indian laws.*

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and will be effective as soon as it is accessible. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

11. GRIEVANCE OFFICER & CONTACT INFORMATION

In accordance with the Information Technology Act, 2000, and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Grievance Officer Name: Satyabhan

Email: connect[at]theclinivolve.com

Operating Hours: Monday - Saturday, 9:00 AM - 7:00 PM IST

If you have any further questions or comments about this notice, you may contact us by post at our registered office:

Clinivolve & Safenest LLP

Pune, Maharashtra

India